Refund policy

Warranty & Returns Policy

Warranty Coverage

All products purchased from our website are covered by a Worldwide 1-Year Warranty from the date of delivery.

Our professional technicians and chief engineers—who assemble and service DF grinders daily—will provide full technical support to resolve any issues.

Warranty Support

  • Defective or faulty parts will be provided free of charge
  • We will cover the cost of replacement parts
  • Customers are responsible for shipping, import & custom fees (FedEx/DHL/Express) for spare parts delivery and warranty shipments

We will provide clear instructions and video guidance for all repairs.
Our grinders are designed for easy maintenance, typically requiring only basic tools (e.g., a screwdriver).

What is Not Covered

  • Damage caused by misuse, improper handling, or user error
  • Normal wear and tear
  • Cosmetic issues caused after use

Important Notes

  • DF64Coffee.com does not cover two-way shipping costs for returns or repairs
  • By purchasing, customers agree to this policy

Damages & Issues

Please inspect your order upon delivery.

If your item is:

  • Defective
  • Damaged
  • Incorrect

Contact us immediately at hello@df64coffee.com.

We will:

  • Diagnose the issue
  • Provide replacement parts where necessary
  • Guide you through the repair process

We do not require products to be shipped back for repair in most cases.

If damage is confirmed to have occurred during shipping (subject to investigation with the courier), we will work towards a reasonable resolution.

All warranty decisions are made based on technical assessment by our engineering team.

Shipping Damage Claims

If cosmetic damage occurs during transit:

  • We will file a claim with the courier
  • Approved claims will be reimbursed accordingly

All units undergo strict quality checks before leaving the factory.

Returns, Refunds & Cancellations

All sales are final.

Due to operational costs including fulfillment, ERP systems, payment processing, and logistics:

  • We do not accept refunds
  • We do not accept cancellations
  • We do not accept change-of-mind returns

Exchanges

If you wish to exchange a product:

  • The original item must be returned at your own cost (including duties and shipping to China)
  • A new order must be placed separately

Non-Returnable Items

We do not accept returns on:

  • Sale items
  • Gift cards

Discounts & Price Guarantees

Discount codes and price guarantees cannot be applied after an order has been placed.

Chargebacks

By purchasing from our website, you agree to:

  • Contact us first to resolve any issues
  • Not initiate chargebacks without prior communication

If a chargeback is initiated:

  • The customer is responsible for all associated fees
  • The product must be returned at the customer’s expense (including duties and shipping)

Legal

By purchasing from DF64Coffee.com, you agree to these terms and conditions.

For any enquiries:
📧 hello@df64coffee.com

Address:
DF Coffee Grinders
Beilun District, Ningbo, Zhejiang, China (315824)