Frequently Asked Questions

Hello friends, thank you for your support and enthusiasm of our DF64 Coffee Grinder.

Regarding order updates: 

Do refer for shipping updates on the product page (model you ordered). Please do not email in asking for your order updates as the dates listed on the product page are the most accurate dates updated regularly as quoted by our Fulfillment.

The production factory has just moved to a bigger factory hence there is a slight delay on production for all dealers and individual orders. Thank you for your kind patience and understanding. Rest assured all orders are shipped first according to order date and it is our promise that we will ship out as soon as we can. We thank you for relying on the product page updates (as accurate as possible) and not emailing in for individual order updates.

Please be sure to read commonly asked questions before emailing in. Please DO NOT send us repeated emails, they will not be answered faster as the email threads will be bumped to the earliest emails. We reply emails by oldest to earliest dates.   

Please feel free to contact us at Email: HELLO@DF64COFFEE.COM for any enquiries not mentioned here. Please give us up to 3 working days to respond, usually we respond during the same day. Thank you!

When will my order be shipped?  

Please check the product page of the model you ordered for shipping updates if it was/is on Preorder for certain colours/voltages units.  Emailing in asking on your order will not speed up your order nor will we give you a different response to your tracking code updates. Thank you for your understanding!

Kindly note tracking link will be sent in advance before shipping date (For Preorder units & busy periods). Please check the updates on your link .

How long does it take for my order to be shipped out?

If instock, within 1-3 days. If there is a big backlog of orders it might take longer. (Usually during holiday periods).  Please only email if your order has not been shipped 7 days from order date.

Kindly note DF64COFFEE.COM does not tolerate aggressive customers

Our team is here to provide you the best coffee experience and customer service and our customer service policy is designed to protect both employees and customers. DF64COFFEE.COM will not entertain any customers who become hostile and abusive. Any false reviews or accusations will be be responded with your information reported to the relevant authorities.

Where is my DF64 order?

Once you have placed your order, you should receive your tracking code and link by our courier within 1-3 days. Please follow the updates on the tracking link and do not email us asking for updates on your order. We are unable to give you an answer other than the tracking link.

When should you email us on your order?

Please only email us if there has been no updates on your tracking link for more than 14 days, only by then, are we are able to request from our courier an update for the whereabouts of your parcel.

What courier do we use?

We usually use FEDEX as they are the most reliable and efficient. On special cases we use other couriers such as DHL, Aramex, USPS, UPS and ePacket.

Can I ship to a Post office/Locker/Parcel Shop?

Yes we can. However, we highly recommend not to ship to these locations (unless necessary) as there has been incidents where some employees rejected the parcel. In this scenario, you will have to pay for return and reshipping fees for your order as an authorised person at your selected shipping address has signed off and rejected your order. If you live in a subarb and far away from any delivery service, please do inform your Post Office beforehand that a parcel is on its way under your name. 

 

What currency is our products listed at?

Our website is able to auto convert our stated prices into your local currency (country selected) If it does not, it is in United States Dollars (USD). At checkout page, you should see whether it is USD or prices has been converted to your local currency.

Please clear the cookies of your browser or use incognito mode if you wish to make payment with a different currency.

This time when the website prompts you to view in local currency, please reject it or select the United states as your country, this way, you can view and pay the website prices in USD.

 

What plug heads do you ship in?

If you require a certain plug head please write "Must receive EU/UK/AUSTRALIA plug head" at cart notes for 220-240V model. It is not a guarantee you will receive the plug head of your country if you do not write this at cart notes.

If you want to receive your order earlier and don't mind changing the plughead, please leave cart notes blank. This is because sometimes, some instock models are a different plughead.

For 100-120V models, the US plug will be standard.