Hello friends, thank you for your support and enthusiasm of our DF64 Coffee Grinder.

Due to large inflow of emails into our inbox, please be sure to read commonly asked questions here before emailing in. Please DO NOT spam or send us repeated emails, they will not be answered faster. Do give us several days to reply to all your concerns and emails. Thank you!

How long does it take for my order to be shipped out?

Usually within 1-2 days. If there is a big backlog of orders it might take longer. (Usually during holiday periods).  Please only email if your order has not been shipped 7 days from order date.

Where is my DF64 order?

Once you have placed your order, you should receive your tracking code and link by our courier within 1-2 days. Please follow the updates on the tracking link and do not email us asking for updates on your order. We are unable to give you an answer other than the tracking link.

When should you email us on your order?

Please only email us if there has been no updates on your tracking link for more than 21 days, only by then, are we are able to request from our courier an update for the whereabouts of your parcel.

 

Can I ship to a Post office/Locker/Parcel Shop?

We highly recommend not to ship to these locations (unless necessary) as there has been incidents where some employees rejected the parcel and hence orders has bene shipped back to us. In this scenario, you will have to pay for return and reshipping fees for your order as an authorised person at your selected shipping address has signed off and rejected your order. If you live in a subarb and far away from any delivery service, please do inform your Post Office beforehand that a parcel is on its way under your name. 

 

What plug heads do you ship in?

If you require a certain plug head please write "Must receive EU/UK/AUSTRALIA plug head" at cart notes for 220-240V model. It is not a guarantee you will receive the plug head of your country if you do not write this at cart notes.

If you want to receive your order earlier and don't mind changing the plughead, please leave cart notes blank. This is because sometimes, some instock models are a different plughead.

For 100-120V models, the US plug will be standard.